Using or purchasing a PNA Gift Card signifies acceptance of our gift card terms and conditions below.
Activation and Usage
- A PNA Virtual gift card will be activated by PNA electronically upon confirmation of payment and funds loaded accordingly.
- A PNA gift card can be used in any participating PNA store within the country of purchase.
- For in-store purchases, you must present either:
- The physical gift card.
- The virtual gift card with the barcode received via email on your cellphone
- At the point of purchase:
- The cashier will scan the gift card number.
- You will need to provide the PIN printed on the card or included in the virtual card details.
- Purchases will be deducted from the balance on the gift card until the value reaches zero.
Refunds and Expiration
- Any goods purchased using a gift card that require a refund will be refunded onto a new PNA gift card.
- The value of the gift card cannot be refunded or exchanged for cash under any circumstances.
- The value loaded onto the gift card is valid for 36 months from the date of purchase. Any unused balance after this period will be forfeited.
General Conditions
- Treat your gift card like cash. PNA is not responsible for, and will not replace, any lost or stolen gift cards.
- You can check your gift card balance at any participating PNA store.
- You may use more than one gift card in a single transaction if the combined balance covers the full purchase amount.
- Gift cards are non-transferable and may only be used by the holder.
- No interest will accrue on the balance of any gift card.
- Gift cards cannot be used to purchase other gift cards, pay store accounts, or for any restricted goods or services as determined by PNA.
Additional Information
- PNA is not responsible for technical problems that may prevent the activation, balance check, or usage of the gift card.
- Any fraudulent activity or misuse of a PNA gift card will result in the immediate cancellation of the card without compensation.
- PNA reserves the right to amend these terms and conditions at any time. Updated terms will be available on the PNA website.
Contact Information
- Email: giftcardsupport@pna.co.za
- Phone: +27 11 672 4391